
Job Information
Enterprise Holdings Seasonal Sr. Customer Assistance Representative- Newark Airport (EWR) in Newark, New Jersey
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a Full-Time Seasonal position that will start as early as May 23, 2022 ending on or before October 20, 2022
Compensation for this role is $16.50 / hour with a potential health-care supplement up to $4.23
This position would work out of our Newark Airport location:
Newark Intl Airport Bldg 25
Newark, New Jersey 07114
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Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform job related duties as assigned
work in all customer facing work groups including rental counter, exit booth, greeter or return agent.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have two years of college experience OR two years of customer service experience
Must have a high school diploma or GED
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Aside from religious observations, must be available to work full time schedule from 35-40 hours per week including weekends
Must be able to read, write, and speak English New Jersey DMV Requirements: First-time drivers or under 21 years old: If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (https://www.state.nj.us/mvc/license/initiallicense.htm) (GDL) program requirements. New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.