Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Part Time Sr. Customer Assistance Rep in Newnan, Georgia

Overview

Enterprise is looking for a Sr. CAR (Sr. Customer Assistance Representative) to assist with administrative responsibilities.

The position will be based out of:

12 HERRING RD

NEWNAN, GA 30265

The Sr. CAR will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position has a starting salary of $15.00/hour with a maximum of 25 hours per week.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns and check-ins

  • May assist with or perform customer pick-ups in a safe and courteous manner

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Must have a high school diploma

  • Must have at least 1 year prior customer service or customer facing administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be living within a reasonable commute of no more than 45 minutes to the location from your residence

  • Must be willing to accept $15/hour as a starting pay

  • Apart from religious observation, must be able to work the following schedule: Mon- 8-5pm Wed 8-1pm Friday 8-5pm Saturday 9-1

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