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Enterprise Holdings EU Information Management Team Manager in Nottingham, United Kingdom

Add an annual turnover of $24.1 billion to a rental and leasing fleet of over 2 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Holdings – a business that’s grown into the largest global mobility provider in the world.

EU Commercial Management has a fantastic opportunity for an EU Information Management Team Supervisor/ Manager, based in Nottingham.

The EU Information Management Team are responsible for maintaining information relating to our network, fleet, policies & products across EMEA in our global systems for all brands.

In this new EU role, reporting to the EU Commercial Manager, the Team Supervisor/ Manager is responsible for the co-ordination, implementation and maintenance of all Enterprise, Alamo & National data across EHI global systems.

The Team Supervisor/ Manager will work very closely with the country teams using their commercial awareness, systems knowledge, analytical and problem-solving skills to drive business process improvements and support growth. The Team Manager/ Supervisor is accountable for quality control of all information and exceeding the service level agreements with the team’s internal customers.

  • Management of the EU Information Management Team to include; recruitment, on-boarding, training & career development

  • Management of the team’s workload, allocating and tracking of tasks

  • Develop an error reporting process to include, root cause analysis, customer/ financial impact and any process or training enhancements to ensure non-reoccurrence

  • Develop/ manage business processes and training to improve productivity

  • Develop service level agreement with the countries and key internal groups

  • Ensure the team performs within its service level agreement and quality KPI’s

  • Ensure our customer facing policy, fleet, station, coverage, product and service content is reviewed regularly to ensure it complies with our internal and external regulatory commitments

  • Develop and manage processes to ensure clear definitions of policy, product & service content is displayed to our customer across all systems

  • Working closely with the Information Management Team in St Louis to ensure the team adheres to global procedures and remains aligned on any global strategic initiatives

  • Support our countries & other areas of the business to drive forward the implementation of new products and services for our customers

  • Other special projects as required

  • Must have detailed Information Management related knowledge of Odyssey, LRD, Account Maintenance and IM Fleet

  • Must be an experienced team leader with strong people management skills

  • Must have experience with working with franchise partners

  • Must be an excellent communicator

  • Must have an exceptional attention to detail

  • Knowledge of reservation, rental and billing interfaces is preferred

Salary: Competitive + Bens

Hours: 40 per week, Monday - Friday

External Company URL: www.erac.com

Requisition Number: 2019-277959

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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