Enterprise Holdings Customer Experience Representative- Ontario Airport in Ontario, California
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR) at the our Ontario Airport location! The CXR provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Branch location: 3450 E Airport Dr. Ste 300. Ontario, CA 91761
This is a Union position. Schedule based on a shift bid. Must have open availability (apart from religious observances, must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends)
This position pays up to $18/ hour plus bonuses
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
This position requires a valid driver's license
Must have an High school Diploma or GED equivalent
Must be able to speak, read and write English
Must have a minimum of 1 year of sales experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observations, must have open availability and able to work 40/hrs a week including days, evenings, weekends and holidays.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.