Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Truck Customer Service Representative in Orlando, Florida

Overview

The Enterprise Truck Rental Division is excited to announce an opening for a Full-Time Customer Service Representative.

The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.

This is a full time opportunity (40 hours per week). Candidates must be available to work between Monday through Friday from 7AM – 4PM , every other Saturday 9AM-12PM and the selected candidate can expect to work 40 hours per-week within those hours. This position will be based out of our Truck Rental location:

071T – 2156 JETPORT DR, ORLANDO, FL 32809 & 072T - 4185 N JOHN YOUNG PKWY, ORLANDO, FL 32804

We offer:

Paid time off

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .

Responsibilities

  • Act as a knowledgeable resource for all Commercial Truck Customers

  • Achieve and maintain proficiency in all necessary computer applications

  • Primary or secondary point of contact for customers needing information

  • Act as liaison between Commercial Truck and customers in the coordination of necessary maintenance requirements and associated paperwork

  • Involvement in overall branch operations

  • Send various documents and letters to customers in a timely manner

  • Participate in regular development meetings and assist to obtain department goals

  • Handle all administrative duties related to the customer base

  • Perform general office duties and miscellaneous job-related duties as assigned

  • Occasional involvement in customer facing meetings to help build solid business relationships

Additional Responsibilities:

  • Knowledge of professional phone etiquette and the ability to provide excellent customer service

  • Good verbal and written communication skills

  • General knowledge of the organization and support functional area is required

  • Attention to detail for accuracy in performing data entry duties and various tasks

  • Organizational and time management skills

  • Basic business, accounting or math principles

  • Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding

  • Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands

  • Ability to work independently or as a team member

  • Ability to work and succeed in a multi-cultural environment

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must have a valid driver's license

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year experience handling customer service functions.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years

  • No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years

  • Must be willing and able to stand and/or walk for long periods of time

  • Must be willing to work at our Jetport (zip code 32809) or John Young (zip code 32804) location

  • Must be willing to accept the starting pay of $15/hour

  • Apart from religious observation, must be able to work 40 hours per week Monday through Friday from 7AM – 4PM , every other Saturday 9AM-12PM

DOT Requirements: We are subject to certain Department of Transportation Regulations

  • All applicants must be at least 21 years of age

  • Must be able to read and write English

  • Applicants will be required to submit to and successfully complete a D.O.T. medical examination (paid for by Enterprise, 12-month minimum certificate) .

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

DirectEmployers