Enterprise Holdings Truck Customer Service Representative in Orlando, Florida
The Enterprise Truck Rental Division is excited to announce an opening for a Full-Time Customer Service Representative.
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.
This is a full time opportunity (40 hours per week). Candidates must be available to work between Monday through Friday from 7AM – 4PM , every other Saturday 9AM-12PM and the selected candidate can expect to work 40 hours per-week within those hours. This position will be based out of our Truck Rental location:
071T – 2156 JETPORT DR, ORLANDO, FL 32809 & 072T - 4185 N JOHN YOUNG PKWY, ORLANDO, FL 32804
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Act as a knowledgeable resource for all Commercial Truck Customers
Achieve and maintain proficiency in all necessary computer applications
Primary or secondary point of contact for customers needing information
Act as liaison between Commercial Truck and customers in the coordination of necessary maintenance requirements and associated paperwork
Involvement in overall branch operations
Send various documents and letters to customers in a timely manner
Participate in regular development meetings and assist to obtain department goals
Handle all administrative duties related to the customer base
Perform general office duties and miscellaneous job-related duties as assigned
Occasional involvement in customer facing meetings to help build solid business relationships
Knowledge of professional phone etiquette and the ability to provide excellent customer service
Good verbal and written communication skills
General knowledge of the organization and support functional area is required
Attention to detail for accuracy in performing data entry duties and various tasks
Organizational and time management skills
Basic business, accounting or math principles
Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding
Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands
Ability to work independently or as a team member
Ability to work and succeed in a multi-cultural environment
Equal Opportunity Employer/Disability/Veterans
Must have a valid driver's license
High School Diploma or G.E.D. required.
Minimum of 1 year experience handling customer service functions.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years
Must be willing and able to stand and/or walk for long periods of time
Must be willing to work at our Jetport (zip code 32809) or John Young (zip code 32804) location
Must be willing to accept the starting pay of $15/hour
Apart from religious observation, must be able to work 40 hours per week Monday through Friday from 7AM – 4PM , every other Saturday 9AM-12PM
DOT Requirements: We are subject to certain Department of Transportation Regulations
All applicants must be at least 21 years of age
Must be able to read and write English
Applicants will be required to submit to and successfully complete a D.O.T. medical examination (paid for by Enterprise, 12-month minimum certificate) .
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.