Enterprise Holdings Customer Experience Representative - Pasco Airport in Pasco, Washington
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car. Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo have exciting opportunities for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a regular, full time position that pays $19.00/hour located at the Pasco Airport (3601 North 20th Ave Pasco, WA 99301). Flexible Full Time position looking to cover night shifts till 12:00am and must work Saturdays and Sundays.
We offer a robust Benefits Package including, but not limited to:
Paid Time Off , starting with 14 days in your first year + 6 paid holidays
Health, Dental, Vision insurance ; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work weekends and night shifts till 12:00am.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.