Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Customer Service Representative - Philadelphia International Airport in Philadelphia, Pennsylvania

Overview

Enterprise Holdings is seeking a responsible, dedicated person to join our team as a Customer Experience Representative (CXR). This position pays up to $22 / hour ($17.17 / hour plus monthly bonus opportunities totaling up to $650 per month). Shift differential of $.50/hour is paid for hours worked between 11:00pm and 6:59am. This is located at the Philadelphia International Airport branch located at 1 Arrival Road, Philadelphia, PA 19153.

We offer:

  • Paid time off

  • Employee discount

  • Retirement savings plan including 401k with matching profit sharing

  • Health Insurance

  • Life Insurance

  • Dental Insurance

  • Vision Insurance

  • Training and development

We are currently hiring for the following schedules working up to 40 hours per week:

  • Schedule 1: Tuesday, Wednesday, Friday, Saturday 2pm to 12am

  • Schedule 2: Sunday, Monday, Tuesday, Saturday 6pm to 2am

  • Schedule 3: Tuesday 3pm to 11pm, Wednesday 3pm to 11pm, Thursday 5pm to 1am, Friday 5pm to 1am, Saturday 4pm to midnight

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.

The Customer Service Representative provides superior, friendly, and efficient transactions and offer company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner

  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

  • Place outgoing calls for callback management, and miscellaneous calls as assigned

  • Assist to assess condition of rental upon return

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • Minimum of 1 year of customer service experience working in the retail or hospitality industry

  • Must have a valid driver's license

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be living within a reasonable commute of no more than 1 hour to the location listed above within 30 days of anticipated start date.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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