Job Information
Enterprise Holdings Customer Service Representative - Return Agent - Philadelphia International Airport in Philadelphia, Pennsylvania
Overview
Enterprise Holdings has an exciting opportunity for a full-time Return Agent.
This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.
The responsibilities include providing a high level of customer service to customers, primarily face-to-face, supporting their rental needs. The Return agent will assists all customers with the rental return process while accurately completing all transactions.
This position pays $15.00 / hour - $17.53 / hour ($15.00 / hour plus monthly bonus opportunities). Average monthly commission bonuses is $300 per month.
In addition to this compensation, we offer a comprehensive benefits package which includes:
Medical, dental, and vision insurance options
Paid vacation time
Paid Holidays
401(k) with company match
Profit sharing
Employee discount
The available schedules:
Schedule 1: Sunday 10am-6pm, Wednesday 11am-7pm, Thursday 1pm-9pm, Friday 1pm-9pm, Saturday 10am-6pm
Schedule 2: Sunday 6am-4pm, Thursday 9am-7pm, Friday 8am-6pm, Saturday 8am-6pm
This is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have a minimum of 2 years of customer service experience in retail, sales or guest services
Must have a valid driver's license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.