Enterprise Holdings Customer Service Representative - Return Agent - Philadelphia International Airport in Philadelphia, Pennsylvania
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full time Return Agent. This position pays up to $17.50 / hour ($15.00 / hour plus monthly bonus opportunities totaling up to $300 per month).
This is located at our Philadelphia International Airport branch, located at 1 Arrival Road, Philadelphia, PA 19153.
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
We are currently hiring for the following schedule, working up to 40 hours per week:
Schedule One -Sunday 4am to 12pm, Monday 4am to 12pm, Thursday 5am to 1pm, Friday 4am to 1pm, Saturday 5am to 1pm
Schedule Two - Sunday 6am to 4pm, Thursday 9am to 7pm, Friday 8am to 6pm, Saturday 8am to 6pm
Schedule Three - Sunday 10am to 6pm, Wednesday 11am to 7pm, Thursday 1pm to 9pm, Friday 1pm to 9pm, Saturday 10am to 6pm
Schedule Four - Sunday 12pm to 10pm, Tuesday 9am to 7pm, Friday 1pm to 11pm, Saturday 1pm to 11pm
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
We are hiring now for immediate openings. Responsibilities include:
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Minimum of 1 year of customer service experience working in the retail or hospitality industry
Must have a valid driver's license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be living within a reasonable commute of no more than 1 hour to the location listed above within 30 days of anticipated start date.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.