Enterprise Holdings Customer Experience Representative - Phoenix Sky Harbor Airport in Phoenix, Arizona
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The position is a Full Time position (40 hours per week)
Apart from religious observation, must be available to work one of the following schedule(s):
Friday - Monday 10:00am - 8:30pm
Friday - Monday 2:00pm - 12:30am
Position pays $18 / hour plus commission
(estimated annual income in 1st year $45,000 - $60,000)
Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!
Job location: Phoenix Sky Harbor Rental Car Center
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
High school diploma or G.E.D required
Must have a minimum of 2 years of customer service experience
Must have a minimum of 2 years of sales experience
Must have a valid driver's license with no more than 2 moving violations or at-fault accidents within the last 3 years
No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.