Enterprise Holdings Customer Experience Representative in Portland, Maine
National and Alamo has an exciting opportunity for a Seasonal Part Time Customer Experience Representative at the Portland International Jetport. The start date for this position will be June 15th.
The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The rate of pay for this position is $16.44/hour. We have 2 schedules available:
Sunday, Monday & Tuesday from 5pm-2am
Thursday, Friday & Saturday from 10am-7pm
A 1 hour break is provided each day worked.
This is a seasonal position with a maximum duration of 150 days during the seasonal window of June 1 - October 31, 2021.
This position is based out of the Portland International Jetport locatd at 1001 Westbrook Street Portland, ME 04102
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or GED required
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept this position as seasonal only for a period of no more than 150 days between the seasonal window of May 1 - October 1, 2021
Apart from religious observation, must be able to work one of the following schedules:1. Sunday, Monday & Tuesday from 5pm-2am2. Thursday, Friday & Saturday from 10am-7pm
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.