Enterprise Holdings Enterprise Holdings Hiring Event in Portland, Oregon
Enterprise, National & Alamo Rent-a-Car Hiring Event
Interviews and Offers on the spot!
Snacks, refreshments & Company Swag provided!
We are hiring for multiple positions at our Portland International Airport location (PDX)
Interviews will take place on 4/29/2019 from 9:00am - 1:30pm at the following location:
9115 NE Airport Way Portland OR 97220
We are currently hiring for the following positions:
Service Agent / Car Washer, Full & Part Time
Service Agent / Car Washer, Seasonal
Driver, Part Time
Exit Booth Agents, Full & Part Time
Return Agents, Full & Part Time
Emerald Aisle Greeter, Full Time
Customer Assistance Representatives, Seasonal
Alamo Greeter, Part Time & Seasonal Part Time
Alamo Shuttle Bus Driver, Full Time, Part Time & Seasonal
We have a variety of open schedules between Enterprise, National and Alamo Rent-a-Car! Hours/Schedule will vary based on positions. Current openings include: Opening shifts, Mid shifts, and Night shifts. Weekends and holidays included as we are open 365 days per year.
Equal Opportunity Employer/Disability/Veterans
Service Agent / Car Washer:
The Service Agent / Car Washer is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires
Clean vehicle exterior by hand, brush or by operating washing equipment
Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
Determine need for and add windshield fluid or fuel
Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
Drive and deliver vehicles locally as needed, following all rules of the road
Deliver vehicles to appropriate destination in a safe and courteous manner
Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles
May need to communicate via cellular phone or two-way radio
May be asked to clean vehicles
National/Alamo Exit Booth Agent:
Prepare all rental documents accurately and completely.
Verify car information and VIN number for security and car control.
Provide additional service to Emerald Aisle members by offering our refueling option.
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
Ensure that booth is stocked with appropriate supplies to meet the needs of our customers.
Provide all customers with undivided attention while assisting them at the exit booth.
Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
National/Alamo Return Agent:
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
National Emerald Aisle Greeter:
Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
Assist members with questions and concerns and provide resolution as necessary
Review daily game plan in preparation for Emerald Service delivery
Review reservation manifest for special requests
Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
Maintain clean, low mileage fleet mix that meets Emerald Club requirements
Complete vehicle inspections in accordance with priority guidelines
Ensure that vehicle hangtags are completed correctly
Return failed inspection units back to production for re-cleaning and service agent coaching
Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs
Offer assistance with luggage as needed
Document and communicate customer service issues to management
Keep Aisle area organized and clean for ease of access and appearance of the facility
Direct customers to the exit booth, provide local directions, maps and return directions as needed
Identify and communicate areas of opportunity for improved Emerald Club service delivery
Enterprise Customer Assistance Representative:
Provide a high level of customer service
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome customers to the facility when they exit the bus or arrive on the lot.
Direct customers to counter, kiosk, exit booth; provide local directions and maps and provide return directions where applicable.
Assist customers with questions and concerns.
Communicate customer service issues to management.
Thank customer for their business.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Alamo Shuttle Bus Driver:
Deliver customers and vehicles to appropriate destination in a safe and courteous manner
Greet each customer personally in a friendly and welcoming manner
Operate the courtesy shuttle in accordance with all laws and regulations while following company policy to ensure a safe and pleasant operating environment
Assist customer(s) load and unload luggage, enter and exit vehicle and miscellaneous customer needs
Notify Manager of any customer or vehicle problems including daily maintenance, including but not limited to ensuring proper oil, tire and fluid levels
Provide appropriate local information, distribute maps and handouts as required
Communicate with office and other drivers via 2-way radio or cellular phone
Performs miscellaneous job-related duties as assigned
Must be willing to accept the hourly pay wage for this position
Must be at least 18 years old
Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Street 2: Portland Intnl Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-281248