Enterprise Holdings Full Time Customer Service Representative in Portland, Oregon
Enterprise Rent-A-Car at the Portland International Airport is looking to grow our Customer Assistance Representative - team! Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. It's a fast-paced, fun environment at the nation's top airport location. If you enjoy a job where you're not staring at the clock, this is the one for you!
Customer Assistance Reps assist our customers by greeting them, assisting with reservations, selecting a vehicle, and completing the rental contract. This is the perfect opportunity for those with superior customer service skills, as you are the front line and first impression for our customers. Love helping people? We'd love to hear from you!
This full time position pays $13.85 per hour, and has bonuses available. Bonuses can bring your hourly wage up to $16 per hour or more! As we service the PDX Airport, some weekends and holidays are required. This position offers 40 hours per week, and we offer benefits such as medical, dental, vision, PTO, and 401k for our full time employees.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Provide a high level of customer service by assisting customers and assessing their rental needs in person
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Assist to assess condition of rental upon return
Confirm rental paperwork from the Exit Booth
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required; some college preferred
Requires at least 6 months customer service experience within the past 5 years
Must have a valid drivers license
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.