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Enterprise Holdings Part Time Customer Assistance Representative Redmond Airport in Redmond, Oregon

The Redmond Airport has an exciting opportunity for a Part Time Sr. Customer Assistance Representative. The Sr. CAR will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to service customers at the counter, exit booth and return lane.

This position pays $14.00 per hour, and is at our Redmond Airport location. This position will remain part time. Candidates must be able to work the following shift (s):

  • Sunday Off

  • Monday 4:30pm - 1:00am

  • Tuesday 4:30pm - 1:00am

  • Wednesday 4:30pm - 1:00am

  • Thursday Off

  • Friday Off

  • Saturday Off

  • Sunday 4:30pm- 1:00am

  • Monday 2:00pm - 10:30pm

  • Tuesday 12:00pm - 8:30pm

  • Wednesday Off

  • Thursday Off

  • Friday Off

  • Saturday Off

  • Sunday 8:00am - 4:30pm

  • Monday Off

  • Tuesday Off

  • Wednesday Off

  • Thursday Off

  • Friday 8:00am - 4:30pm

  • Saturday 8:00am - 4:30pm

  • Sunday Off

  • Monday Off

  • Tuesday Off

  • Wednesday Off

  • Thursday 4:30pm - 1:00am

  • Friday 4:30pm - 1:00am

  • Saturday 4:30pm - 1:00am

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Assist to assess condition of rental upon return

  • Confirm rental paperwork from the Exit Booth

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required; some college preferred

  • Requires at least 6 months customer service experience within the past 5 years

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    • Sunday Off
  • Monday 4:30pm - 1:00am

  • Tuesday 4:30pm - 1:00am

  • Wednesday 4:30pm - 1:00am

  • Thursday Off

  • Friday Off

  • Saturday Off

  • Sunday 4:30pm- 1:00am

  • Monday 2:00pm - 10:30pm

  • Tuesday 12:00pm - 8:30pm

  • Wednesday Off

  • Thursday Off

  • Friday Off

  • Saturday Off

  • Sunday 8:00am - 4:30pm

  • Monday Off

  • Tuesday Off

  • Wednesday Off

  • Thursday Off

  • Friday 8:00am - 4:30pm

  • Saturday 8:00am - 4:30pm

  • Sunday Off

  • Monday Off

  • Tuesday Off

  • Wednesday Off

  • Thursday 4:30pm - 1:00am

  • Friday 4:30pm - 1:00am

  • Saturday 4:30pm - 1:00am

Street 2: Bend/Redmond

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-280536

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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