Enterprise Holdings Part Time Customer Administrative Representative -Reno in Reno, Nevada

The Part Time Customer Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

-This position is located in Reno

-This position pays $11.10 hour

-This is a part time position that requires that you are available 20-25 hours per week,

(Monday and Thursday 7:30am-4:30pm and Friday 9:00am-6:00pm)

  • Make incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • May assist with or perform customer pick-ups in a safe and courteous manner

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer-Minority/Women/Veterans/Disabled

  • Must be at least 18 years old

  • High school diploma or GED required; some college preferred

  • Must have at least 6 months of prior customer service, retail, or administrative support experience

  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work part time position that requires that you are available 20-25 hours per week (Monday and Thursday 7:30am-4:30pm and Friday 9:00am-6:00pm)

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2018-260877