Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Full Time Customer Service Representative- Lynn in Revere, Massachusetts

Overview

Enterprise Rent A Car in Lynn is excited to announce an opening for a Full-Time Customer Service Representative!

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy operation.

The starting rate of pay is $16.00/hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Monday, Tuesday, Thursday, Friday from 8am-6pm and Saturday from 8:30am-12:30pm. There will be a 1 hour break provided on each day workd except Saturday.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Initiate rental contract based on customer reservations or on-the-spot need

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or GED required

  • Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.

  • Must have no drug or alcohol related convictions within the past 5 years

  • Apart from religious observation, must be available to work Monday, Tuesday, Thursday, & Friday from 8am-6pm and Saturday from 8:30am-12:30pm

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