Enterprise Holdings Part Time Sr. Customer Assistance Representative Rhinelander Airport in Rhinelander, Wisconsin
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,500 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $22 billion.
The Part Time Sr. Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position is Part Time (25hrs/week)
Pays $12.50/hr + monthly customer service based bonuses
Apart from religious observation, must have flexibility to work 25 hours a week
Flexible Schedule: 25 hours a week
This position is located at our Rhinelander Airport located at
3375 Airport Rd, Rhinelander, Wisconsin 54501.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service, retail, or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must have flexibility to work the posted schedule
Must be willing to accept $12.50/hr + monthly csutomer service based bonuses
Requisition Number: 2019-284607
Street 2: Rhinelander Oneida Airport (RHI)
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Posted Salary Min: USD $12.50/Hr.
Posted Salary Max: USD $14.00/Hr.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.