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Enterprise Holdings Customer Assistance Representative in Richmond Hill, Ontario

We are a multibillion-dollar industry leader that is rapidly expanding and growing! At Enterprise Rent-A-Car, exciting careers and opportunities are made possible. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees!

We have an exciting opportunity for a Customer Assistance Representative to work at our Richmond Hill branch location. The Customer Assistance Representative provides a high level of face-to-face customer service and supports customers’ branch and rental needs. Through training, the Customer Assistance Representative will gain the knowledge and hands-on experience necessary to provide administrative support and service customers.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some university or college preferred

  • Must have at least 1 year of customer service, retail, or administrative support experience

  • Must be authorized to work in Canada and not require sponsorship now or in the future

  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

  • Must be able to work flexible hours as follows (35 hour per max):

  • Monday: 4:00pm-8:00pm

  • Tuesday: 4:00pm-8:00pm

  • Thursday: 4:00pm-8:00pm

  • Friday: 3:00pm-8:00pm

  • Saturday: 8:00am-3:30pm

Street 2: Richmond Hill/Vaughan

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2018-260500

© Copyright Enterprise Rent-A-Car • ERACSM

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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