Job Information
Enterprise Mobility Customer Service Agent in Richmond, Virginia
Overview
Enterprise Mobility has an exciting opportunity for a Customer Service Agent working in the Return Lane
This position pays $15.00/ hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 / month, and is located at the Richmond International Airport - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250.
Apart from religious observation, must be able to work the following schedule:
Wednesday - Saturday: 10am - 8:30pm
Thursday - Sunday: 10am - 8:30pm
Full-time employees are offered a comprehensive benefits package including:
Paid Time Off , starting with 12 days off your first year
Health, Dental, Vision insurance ; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing
This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have a minimum of 6 months of customer service experience in a fast-paced environment
Must have reliable transportation to and from work
Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
No drug or alcohol related convictions of driving record (DWI/DUI) in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.