Enterprise Rent-A-Car Jobs

Overview

Enterprise Holdings has an exciting opportunity for a Customer Service Agent working with our National customers as an Emerald Club Specialist!

This position pays $16 / hour and is located at the Richmond International Airport location -

1 Richard E Byrd Terminal Drive., Richmond, VA 23250

Apart from religious observation, must be able to work the schedule posted below:

12:00pm - 11:00pm, Sunday - Wednesday

Full-time employees are offered a comprehensive benefits package including:

• Health, dental, and vision insurance

• Paid time off and paid holiday time

• Direct deposit

• 401k retirement investment plan with company match and profit sharing

• Access to Employee Assistance Program

• Discounts on renting vehicles

• Discounts on purchasing vehicles through Enterprise Car Sales

Responsibilities

• Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner

• Assist members with questions and concerns and provide resolution as necessary

• Review daily game plan in preparation for Emerald Service delivery

• Review reservation manifest for special requests

• Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply

• Maintain clean, low mileage fleet mix that meets Emerald Club requirements

• Complete vehicle inspections in accordance with priority guidelines

• Ensure that vehicle hangtags are completed correctly

• Return failed inspection units back to production for re-cleaning and service agent coaching

• Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs

• Offer assistance with luggage as needed

• Document and communicate customer service issues to management

• Keep Aisle area organized and clean for ease of access and appearance of the facility

• Direct customers to the exit booth, provide local directions, maps and return directions as needed

• Identify and communicate areas of opportunity for improved Emerald Club service delivery

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Must have a minimum of 6 months of customer service experience in a fast-paced environment

• Must have reliable transportation to and from work

• Must have a valid driver's license

• Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (total points on driving record cannot exceed 8 points)

• No drug, alcohol related violations in the past 3 years

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.