Enterprise Rent-A-Car Jobs

Job Information

Enterprise Holdings Part Time Customer Assistance Representative - Southampton, NY in Riverhead, New York

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and sales.

This position pays $14.00 per hour, and is located at the following address:

395 County Road #39A

Southampton, NY 11968

This is a part-time position - not to exceed 25 hours a week

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must Have a high school diploma or GED

  • Must be at least 18 years old

  • Must have at least either 2 years of customer service experience or at least 2 years of college experience

  • Must have a valid unrestricted driver’s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years

  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

  • Aside from religious observances, are you able to work the following schedule:

Monday 8:00a-1:00p, Tuesday 1:00p-6:00p, Wednesday OFF, Thursday 8:00a-6:00p (1 hour break), Friday 10:00a-4:00p (1/2 hour break), Saturday OFF, Sunday OFF

Street 2: Long Island – Riverhead, Shirley, Southampton

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-303621

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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