Enterprise Holdings Sr. Customer Assistance Representative in Roswell, Georgia

Equal Opportunity Employer/Disability/Veterans

Enterprise is looking for a Sr. CAR (Sr. Customer Assistance Representative) to assist with administrative responsibilities. The position will be based out of 11572 ALPHARETTA HWY ROSWELL, GA 30076.

The Sr. CAR will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position has a starting salary of $12.00/hour with a maximum of 40 hours per week.

This is a full time position and the shifts we are looking to fill are as follows:

Monday - Friday 8am-5pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns and check-ins

  • May assist with or perform customer pick-ups in a safe and courteous manner

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

    • Must be at least 18 years old
  • Must have an Associate degree or above OR be currently enrolled in a degree program

  • Must have at least 1 year prior customer service or customer facing administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be living within a reasonable commute of no more than 30 minutes to the location from your residence

  • Apart from religious observation, must be able to work one of the following schedule(s):

Monday - Friday 8am-5pm

  • Must be willing to accept $12/hour as a starting pay

Requisition Number: 2018-235742

Street 2: Roswell

External Company Name: Enterprise Holdings

External Company URL: www.erac.com