Enterprise Rent-A-Car Jobs

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Enterprise Holdings 3rd Shift Customer Experience Representative in San Antonio, Texas

Overview

Enterprise Holdings has an exciting opportunity for a 3rd Shift Customer Experience Representative (CXR) at our San Antonio International Airport location at 9559 Airport Blvd, San Antonio, TX 78216. This is a FULL-TIME position that pays up to $20.00 / hour (14.00 plus monthly bonus). There is also a $1.00/hour shift differential for hours worked between 11pm and 7am. In addition, we offer a generous benefits package including medical, dental, vision, 401K and paid time off.

The Customer Experience Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a 3rd shift position with schedules starting after 9pm and ending by 7am. This branch operates 7 days a week, 24 hours a day as such most schedules will require working weekends and holidays in accordance with the needs of the business.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner

  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

  • Place outgoing calls for callback management, and miscellaneous calls as assigned

  • Assist to assess condition of rental upon return

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or G.E.D. required

  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or hospitality.

  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

  • No drug or alcohol-related convictions on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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