Enterprise Holdings Full Time Sr Customer Assistance Representative San Antonio Airport in San Antonio, Texas
We are currently looking for a Fulltime Sr. Customer Assistance Representative for our San Antonio Airport location (78216). The Sr. Customer Assistance Representative (CAR Sr) will provide a high level of customer service at the rental branch location by assisting customers,primarily face-to-face, supporting their rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sales and act as a rental back-up in the branch.
This is a FULL-TIME position that pays $10.50/hour. Apart from religious observations, candidates must be able to work the following shift:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Sell optional protection products, upgrades, fuel options and other additional equipment
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required.
1 year prior customer service experience
Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to work at the San Antonio Airport location
This is a FULL TIME position that pays $10.50/hour.
Apart from religious observations, candidates must be able to work the following shift:
Requisition Number: 2018-244746
Street 2: San Antonio - South
External Company Name: Enterprise Holdings
External Company URL: www.erac.com