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Enterprise Holdings Customer Assistance Representative Senior Full Time San Diego Airport SAN in San Diego, California

Enterprise has an exciting opportunity for a Senior Customer Assistance Representative at our SAN DIEGO Airport!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to our customers and perform all aspects of the rental process at the SAN DIEGO Airport.

This position is based at the SAN DIEGO Airport at 92101

This is a full time position, apart from religious observance, must be able to work the following shift/schedule: various shifts including weekends, holidays, days and nights.

Starting pay for this position is $14.50/hour

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, etc.)

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • Must have a high school diploma or GED equivalent

  • Must have an Associates (AA) Degree or 2 years college equivalent

  • Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • This position requires a Valid Driver's License.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Street 2: San Diego Lindbergh Field

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-303735

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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