Enterprise Holdings Customer Assistance Representative Sr- Santa Maria in San Luis Obispo, California
Enterprise has an exciting opportunity for a Senior Customer Assistance Representative at our Santa Maria branch. This position is full time and we offer effective July 3rd $19.75 per hour.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to customers and all rental functions.
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must have a high school diploma or GED equivalent
Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
This position requires a valid unrestricted Driver's License.
Apart from religious observances, must be available to work within the branch hours.
We will consider qualified applicants with criminal histories as req uired by, and consistent with, applicable law.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.