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Enterprise Holdings Emerald Club Specialist- John Wayne Airport in Santa Ana, California

Overview

National and Alamo has an exciting opportunity for an Emerald Club Specialist at our branch located at John Wayne Airport! The Emerald Club Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.

Get on the fast track to a more rewarding career with National Car Renta l and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Branch location: 18601 Airport Way. Santa Ana, CA 92707

This is a Union position. Schedule based on a shift bid. Must have open availability. Apart from religious observances, must be available to work 40 hours/week and have a flexible schedule including days, nights, weekends and holidays

Starting pay is $18/hour + commission

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here

Responsibilities

  • Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner

  • Assist members with questions and concerns and provide resolution as necessary

  • Review daily game plan in preparation for Emerald Service delivery

  • Review reservation manifest for special requests

  • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply

  • Maintain clean, low mileage fleet mix that meets Emerald Club requirements

  • Complete vehicle inspections in accordance with priority guidelines

  • Ensure that vehicle hangtags are completed correctly

  • Return failed inspection units back to production for re-cleaning and service agent coaching

  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs

  • Offer assistance with luggage as needed

  • Document and communicate customer service issues to management

  • Keep Aisle area organized and clean for ease of access and appearance of the facility

  • Direct customers to the exit booth, provide local directions, maps and return directions as needed

  • Identify and communicate areas of opportunity for improved Emerald Club service delivery

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • Must have a valid drivers license

  • Must have a High School Diploma or G.E.D.

  • Minimum of 1 year customer service experience required, preferrably in retail or sales.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observances, must have an open availability and able to work days, nights, weekends and holidays.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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