Enterprise Holdings Customer Service Representative in Santa Rosa, California
Enterprise Truck Rental Department is excited to announce an opening for a Full Time Customer Service Representative at their Santa Rosa location!
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our Santa Rosa branch.
Candidates must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday, 40 hours/week.
The hourly rate of pay is $17.74 hour.
The location is 3155 Santa Rosa Ave, Santa Rosa!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Notify Management of any known customer problems
Fleet Management and Maintenance
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
High School Diploma or GED required
At least 6 months of sales or customer service experience required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work between 7:00 AM and 5:00 PM, Monday through Friday, 40 hours/week
This position requires a valid drivers license
We are subject to certain Department of Transportation (DOT) Regulations
All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.