Enterprise Holdings Customer Assistance Representative Sr. in Savannah, Georgia
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our truck rental location.
We are seeking a responsible, dedicated person to join our team as a part time Customer Assistance Representative Sr. This position pays $13.40 / hour and is located at our Savannah, GA truck rental branch at 1025 US Highway 80 W STE A Garden City, GA 31408.
Schedule: Monday 7:00am-4:00pm, Wednesday 7:00am-4:00pm, Friday 7:00am-4:00pm.
Paid time off
401k retirement plan
Training and development
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, truck features and benefits, and additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 21 years old
Must have a valid driver's license (not restricted or suspended) with a clean driving record:
No more than 2 moving violations and/or at-fault accidents in the past 3 years
If you have 2 moving violations in the past 3 years, the oldest violation must be at least 2 years old.
If you have a moving violation for going 20mph or more OVER the speed limit, this must be your only violation in the last 3 years.
No drug or alcohol related conviction on MVR in the past 5 years.
Must be qualified to drive under DOT regulations. Applicants will be required to submit an appropriate medical examiner’s certificate or submit to and successfully complete a DOT medical examination.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have at least 1 year prior customer service, retail, or administrative support experience.
Must be able to work a flexible part time schedule of up to 25 hours/week.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.