Enterprise Holdings Seasonal Customer Assistance Representative Schenectady Summer 2021 in Schenectady, New York
The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.
This position will be at our 1485 State St. Schenectady, NY 12304 location
Compensation for this position is $13.00/hour
THIS IS A FULL-TIME SEASONAL POSITION
(STARTING ON OR AFTER MAY 1ST ENDING BY SEPTEMBER 30TH)
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Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old.
Must have two years college experience OR at least two years of customer service experience
Must have a valid unrestricted driver’s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to read, write, and speak English
Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
Must be willing to accept $13.00/hour compensation
Aside from religious observation, must be available to work up to 40 hours weekly including Saturdays and Sundays
Must be willing to accept a seasonal position starting on or after May 1st and ending on or before September 30th
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.