Enterprise Holdings Seasonal Full Time Senior Customer Assistance Representative SeaTac in Seatac, Washington

Equal Opportunity Employer/Disability/Veterans

Our SeaTac Rental Car Facility Enterprise Rent A Car location has an exciting opportunity for a full time Seasonal Senior Customer Assistance Representative. This is a great summer job opportunity to build job skills by working in the tourism and travel industry during Seattle’s peak summer season. The representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The starting wage for this position is $15.45/ hour. This is a seasonal position available May 1st - September 28th, 2018.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED required

  • Must have a valid drivers license with no more than 2 moving violations on driving record in the last 3 years and/or at-fault accidents on driving record in the past 3 years

  • No drug/alcohol related convictions, or reckless/negligent driving incidents on drving record within the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible seasonal shift/schedule: May 1st, 2018 - September 28th, 2018

Requisition Number: 2018-236674

Street 2: Sea-Tac Intnl Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com