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Enterprise Holdings Truck Customer Service Representative - Mishawaka in South Bend, Indiana

Enterprise Rent-A-Car's Commercial Truck division is looking for a Fulltime Customer Service Representative position located at:

703 W. Edison Rd

Mishawaka, IN 46545

This position will support the Commercial Truck department in performing a variety of administrative and business account functions. This is an excellent opportunity for someone who is extremely organized and detail-oriented.

This position is full-time with benefits and pays $11 per hour.

  • Act as a knowledgeable resource for all Commercial Truck Customers

  • Achieve and maintain proficiency in all necessary computer applications

  • Primary or secondary point of contact for customers needing information

  • Act as liaison between Commercial Truck and customers in the coordination of necessary maintenance requirements and associated paperwork

  • Involvement in overall branch operations

  • Send various documents and letters to customers in a timely manner

  • Participate in regular development meetings and assist to obtain department goals

  • Handle all administrative duties related to the customer base

  • Perform general office duties and miscellaneous job-related duties as assigned

  • Occasional involvement in customer facing meetings to help build solid business relationships

Additional Responsibilities:

  • Knowledge of professional phone etiquette and the ability to provide excellent customer service

  • Good verbal and written communication skills

  • General knowledge of the organization and support functional area is required

  • Attention to detail for accuracy in performing data entry duties and various tasks

  • Organizational and time management skills

  • Basic business, accounting or math principles

  • Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding

  • Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands

  • Ability to work independently or as a team member

  • Ability to work and succeed in a multi-cultural environment

Equal Opportunity Employer/Disability/Veterans

  • High School Diploma or GED

  • Must be at least 21 years of age.

  • Minimum of 1 year experience handling customer service responsibilities

  • Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault violations within the last 2 years

  • Proficiency in Microsoft Word and Excel products

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observations; must be available to work Monday - Friday 7:00 am - 4:00 pm

DOT Requirements:

We are subject to certain Department of Transportation Regulations

  • All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.

Street 2: South Bend

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-278304

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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