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Enterprise Holdings Department Manager – Rental Operations Solutions in St. Louis City, Missouri

Enterprise Holdings is powered by technology. As a diverse team of idea enablers and problem-solvers, our more than 2,000 innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands — which includes Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental.

Here, you will be part of a team that creates and delivers powerful solutions for more than 10,000 branch locations and 100,000 employees across the world with the resources and support to develop in a variety of career paths. Enterprise Holdings IT is a critical area of the business; we develop technical solutions that power our global operations and a fleet of 2 million vehicles, allowing our branch employees to exceed our customers’ expectations.

The Rental Operations Solutions Department (ROPS) is responsible for the overall product health of all Rental applications. This includes LaunchPad (mobile rental product), ECARS, Odyssey, Kiosk and DASH. This team will focus on maturing and operationalizing the mobile rental product (LaunchPad), enhancing operational metrics and processes, cross-cutting processes like Rental Release Management and QA practices. The goal of this team is to deliver Reliable, Relevant and Resilient software that meets product availability and success rate requirements. This team collaborates with our Business Product Management team on prioritization for delivery and to ensure KPI’s (Key Performance Indicators) are met.

Role Summary:

As the Department Manager for the ROPS Department, you will partner with executive and technical leadership to ensure adequate product health across all Rental Products, create the strategic plan and roadmap to ensure LaunchPad is operationalized and stable. You will be required to ensure Security Policy and Standards; Global Compliance; Definition and Design standards are met. The Rental Operations Solutions Department will provide stewardship across IT solutions groups, IT architecture, Product Management, Information Security Office, Third Party Vendors and Partners, and Executive Leadership. As the leader of the team, you will be charged with establishing and influencing a Stable Rental Platform, establishing clear roles and responsibilities and processes as it relates to product health, identifying and filling gaps, identifying inefficiencies, and planning for future capabilities the team would take ownership of. The ROPS leader will champion awareness, standards, and holistic visibility across the global IT organization. As one of the Department Managers of the ROPS Department you will work with your peers to ensure the Department is meeting business needs and accountable to measured success. You will work closely with the ROPS Director to ensure Department goals are met.

Ideal candidates will have experience working with product and process maturity with a variety of software development methodologies in a collaborative work environment. This role will require you to be an integrator of people, processes and technology, a visionary thought leader, problem solver, and effective consultant. If you have a proven track record of building high-performing teams, and product maturity, this is the role for you.

Key Areas of Responsibility:

  • Collaborate with Product Management, IT Solution groups, Vendors and Partners, Security, and Executive Leadership to establish mature rental products, and compliance in the countries in which we operate

  • Provide leadership for the ROPS practice, including identifying opportunities to transform the architecture to provide for future sustainability and optimization

  • Define and build the LaunchPad maturity model including management, governance, support and operational processes and their related tools, standards, patterns, and guidelines, as well as assessing when and how to incorporate industry techniques in a timely manner

  • Partner to influence and advocate IT strategies, policies, principles and practices that are aligned with the operational strategy of the business

  • Scan the horizon for emerging management tools, skills, techniques and technologies, to ensure their timely introduction

  • Understand technological requirements necessary to implement solutions as well as team’s ability to design them

  • Develop standards to measure progress of the ROPS practice against established objectives such as revenue, expense management, utilization metric, delivery quality and customer satisfaction; while ensuring performance and timely achievement of goals and objectives

Equal Opportunity Employer/Disability/Veterans


  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

  • Must have experience leading development of mobile applications (Native Android and Adaptive Responsive)

  • Must reside onsite at our three St. Louis based campuses, with the ability to travel between our local campuses as needed

  • 8 or more years of related experience

  • 6 or more years proven successful team leadership; strategic and visionary leader who establishes credibility easily and leads by example

  • Exceptional ability to communicate and champion the strategic direction of the organization including the ability to articulate a clear, concise strategic vision and direction of the company; high degree of executive presence

  • Proven and demonstrated “what’s possible” orientation; innovative thinker and strategist

  • Ability to influence and collaborate throughout all levels of the organization

  • Ability to foster and maintain outstanding executive relationships across various constituents to promote understanding and produce results

  • Proven ability to establish global strategic objectives (short and long-term) and drive implementation of tactical plans and objectives

  • Demonstrated success in achieving desired outcomes of global, complex projects

  • Ability to attract and develop employees capable of achieving the goals and objectives of the company; past success identifying and targeting talent for new opportunities for further individual and organizational development

  • Comprehensive and effective performance management approach, including a commitment to following through on performance requirements; building and leading a talent pool with skills needed to improve performance; and succession planning

  • Superior negotiation skills and ability to influence both internal and external customers, senior level IT and business leaders regarding matters of significance to the organization

  • Ability to successfully lead, define, and manage service level agreements to meet customer expectations and quality standards

  • Commitment to protecting our customers, our employees, and our brands by incorporating security and compliance in all decisions; ensures security policy and procedure requirements are met; continuously identifies opportunities for improving security and implements strategies to improve our security posture


  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

  • Previous experience with an API centric development practice

  • Experience maturing/operationalizing large applications

Street 2: St. Louis City

External Company URL: www.erac.com

Requisition Number: 2019-307389

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.