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Enterprise Holdings Account Coordinator – CarShare in St. Louis, Missouri

Enterprise Holdings has an immediate opening for an Account Coordinator in the CarShare department at our Corporate Headquarters. The Account Coordinator for the Fleet Support Team will serve as a CarShare subject matter expert and the primary point of contact for internal Corporate teams and field employees via phone and email and support their needs regarding the following: daily operations and fleet management support, reporting, research and problem solving, technology and hardware support and system functionality while providing excellent customer service.

Our ideal candidate is highly detail-oriented, organized, comfortable working in a fast-paced busy environment and able to consistently meet deadlines while producing accurate results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who has the determination to learn detailed processes. We are looking for someone comfortable working in a Corporate office environment with growth opportunities.

Enterprise Holdings is the largest car rental provider in the world as measured by revenue and fleet. The company and its affiliate Enterprise Fleet Management – which combined offer a total transportation solution that includes extensive car rental and car-sharing services, truck rental, corporate fleet management and retail car sales – accounted for $24.1 billion in revenue and operated 2 million vehicles throughout the world in 2018. Enterprise Holdings’ annual revenues also place it near the top of the global travel industry, exceeding all other rental car companies, many airlines, and most cruise lines, hotels, tour operators and online travel agencies. Enterprise Holdings’ regional subsidiaries and Enterprise Fleet Management currently employ more than 100,000 people worldwide.

Through its integrated global network of independent regional subsidiaries and franchises, Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 10,000 fully staffed neighborhood and airport locations. The Enterprise Holdings global network operates in more than 90 countries and territories, including North America, Central America, South America, the Caribbean and Europe, as well as parts of Asia-Pacific and the Middle East. Today, the company’s three brands serve more than 95 percent of the worldwide car rental market.

This position is located at the Corporate Headquarters in St. Louis, MO.

  • Develop and maintain strong working knowledge of CarShare operating systems and hardward

  • Provide advanced customer service to CarShare groups regarding system setup, daily operations, and vehicle/hardware support through verbal and written communication, including conference calls, incoming phone calls, digital copy and emails

  • Act as CarShare subject matter expert to operating groups and internal teams

  • Maintain daily, weekly and monthly reporting of vehicle maintenance, vehicle availability, hardware status and inventory

  • Independently complete deadline-based projects and tasks

  • Support the ongoing development of Enterprise CarShare business processes and training documentation

  • Provide a high level of customer service by assisting employees and assessing their needs through phone and email.

  • Maintain flexibility with work schedule and work overtime as needed

  • Support the installation, and maintenance of various hardware and software, including testing and providing documentation

  • Provide day-to-day operational support, including monitoring and problem resolution using proactive methods, troubleshooting and remediation.

Equal Opportunity Employer/Disability/Veterans

Minimum Qualifications:

  • HS Diploma/GED required

  • One (1) year or more of customer service experience required

  • Intermediate level proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook) required

  • Must be authorized to work in the US and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Ability to demonstrate strong customer service skills

  • Exceptional communication skills both verbal and written

  • Solid analytical, problem solving and research, and decision making skills

  • Ability to build technical expertise and utilize new software systems

  • Ability to juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis

  • Strong time management and organizational skills

  • Ability to maintain confidential information

  • Strong attention to detail

  • Comfortable working independently or in a team

  • Ability to multi-task and prioritize

External Company URL: www.erac.com

Requisition Number: 2019-293914

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.