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Enterprise Holdings Customer Service Summer Internship in St. Louis, Missouri

Overview

Enterprise Fleet Management, an affiliate of Enterprise Holdings, has a multiple summer internship opportunities available for a Customer Service Coordinator Intern in our National Service Department. Customer Service Coordinator Interns assist our roadside teams and Quick Lube maintenance lines by providing outstanding customer support. This role will also handle follow-up communication with vendors, sales teams, and clients regarding automotive maintenance and repairs.

This is a fast-paced opportunity, it is critical for the selected individual to be a self-motivated, flexible, team player.

The hours for this position are Monday-Friday (40 hours per week) from May-August 2021 with a starting pay of $12.00 per hour.

This is a summer internship and open to current students with a permanent residence in St. Louis, Missouri. Currently, this position will train and work from home as a safety precaution due to COVID -19.

Responsibilities

  • Answer incoming calls and facilitating the coordination of roadside assistance and replacement rentals

  • Follow up with customers, repair facilities and rental branches on vehicle repair status

  • Input information and maintain database on rental and repair statuses

  • Negotiate with repair shops when necessary and provide rental extensions

  • Handle any special projects or duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must have permanent residence in the state of Missouri

  • Must have permanent residence in St. Louis or an immediate surrounding county

  • Currently pursuing a bachelor’s degree

  • A sophomore or above, enrolled full-time for the Fall 2021 semester in a college or university

  • Ability to work Monday-Friday, up to 40 hours a week from May-August 2021

  • 6 months customer service experience

  • 3 months admin/clerical/office experience

  • Intermediate experience in Microsoft Office Products

  • Must be willing to accept $12.00 per hour

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Qualified candidates must also possess the following competencies:

Executing

  • Takes action to meet goals and objectives

  • Follows a business plan

  • Accomplishes tasks according to the direction and instructions provided.

Customer Service

  • Provides excellent service to both internal and external customers

  • Meets others’ needs in a timely manner and with a positive attitude

  • Places others’ needs above one's own needs

Detail-Oriented

  • Demonstrates a strong attention to detail

  • Provides facts and details when conveying information

  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources

  • Studies facts and details

  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing

  • Clearly communicates messages, thoughts, and ideas to others

  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change

  • Moves easily from one task or responsibility to another

  • Is able to perform tasks or complete processes in ambiguous situations

Work from Home Requirements:

  • Must have a permanent residence in St. Louis, Missouri

  • Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet

  • Working space with working smoke detector, fire extinguisher, and first aid kit

Work from Home Technical Requirements:

  • Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)

  • Minimum of 4GB RAM (the cloud based system will use a minimum of 1G RAM)

  • High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)

  • working web camera

  • Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)

  • Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)

  • Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari

  • Anti-virus software must be installed and kept running at all times (included w/ Windows 10)

  • Operating system patches must be installed and kept up to date

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