Enterprise Holdings Driver Approval Coordinator in St. Louis, Missouri
The St. Louis Contact Center for Enterprise Holdings EAN Services, LLC is excited to announce it currently has an opening for a Driver Approval Coordinator in our CarShare department! The Driver Approval Coordinator is the first point of contact for potential CarShare members. This position will contribute to the CarShare brand growth initiatives by assisting current and future customers in the membership and driver approval process. In addition, this individual will provide ongoing administrative support for the entire CarShare team.
The schedule for this position is Monday-Friday 8am-5pm CST. The opportunity is based at our St. Charles Rock Road office in St. Louis, MO, 63114.
This position has a starting pay of $14.42/hour.
Provide excellent customer service to both internal and external customers via phone and email
Act as the expert on the CarShare eligibility requirements
Enter new data and update electronic files from incoming correspondence and phone calls
Receive, review and approve individual membership and multi-step driver applications established risk management guideline
Assist CarShare Member Services Coordinators in the resolution of advanced Application, Driver Approval, Driver's License Verification, and other customer service related function
Develop and maintain strong working knowledge of CarShare
Develop and maintain strong understanding of the CarShare operating system
Maintain and organize membership applications
Equal Opportunity Employer/Disability/Veterans
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years of age
Must have one year of customer service experience
Intermediate level proficiency with Microsoft Office programs (i.e., Excel, Word, Outlook)
Must be able to work Monday-Friday 8am-5pm CST
Qualified candidates must also possess the following:
Demonstrate strong customer service skills
Exceptional communication skills both verbal and written
Strong follow-up skills allowing the completion of multi-stage tasks
Ability to learn and utilize new software systems
Juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis
Strong time management and organizational skills
Maintain confidential information
External Company URL: www.erac.com
Requisition Number: 2019-296397
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.