Enterprise Holdings Information Coordinator in St. Louis, Missouri
About the Role
The Information Coordinator is a member of our Technology Solutions Team, supporting Enterprise Car Sales operations nationwide. They are responsible for providing professional, timely, and accurate resolution of technology and operational related issues and incidents to serve our growing operation.
Being a member of the Car Sales Technology Solutions team offers many advantages including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions. If you can effectively navigate change and enjoy wearing many hats you will find this an opportunity to maximize skill diversity, learn many facets of Car Sales processes and systems, and build broad IT experience.
This is a full-time second-shift position (1pm - 10pm), availability on Saturdays will be needed.
This position reports to our Car Sales Technology Solutions team located in St. Louis. It is available for remote (work from anywhere) options within the greater St. Louis area
Enterprise Holdings is the largest car rental provider in the world as measured by revenue and fleet. The company and its affiliate Enterprise Fleet Management – which combined offer a total transportation solution that includes extensive car rental and car-sharing services, truck rental, corporate fleet management and retail car sales – accounted for $24.1 billion in revenue and operated 2 million vehicles throughout the world in 2018. Enterprise Holdings’ annual revenues also place it near the top of the global travel industry, exceeding all other rental car companies, many airlines, and most cruise lines, hotels, tour operators and online travel agencies. Enterprise Holdings’ regional subsidiaries and Enterprise Fleet Management currently employ more than 100,000 people worldwide.
Through its integrated global network of independent regional subsidiaries and franchises, Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 10,000 fully staffed neighborhood and airport locations. The Enterprise Holdings global network operates in more than 90 countries and territories, including North America, Central America, South America, the Caribbean and Europe, as well as parts of Asia-Pacific and the Middle East. Today, the company’s three brands serve more than 95 percent of the worldwide car rental market.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Resolve technology-related incidents
Provide remote customer service
Ensure the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
Troubleshoot software and hardware problems quickly to determine the appropriate resolution path
Document issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
Track activities using the appropriate software
Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
Equal Opportunity Employer/Disability/Veterans
High School diploma/GED required
Bachelor's Degree preferred
Must have 1 or more years of experience troubleshooting business or personal PC hardware/software
Previous experience in a customer facing role preferred
Must be able to work a second-shift schedule (1pm - 10pm) with availability on Saturdays
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Technical proficiency in Windows OS, Office 365, and MS Office Products preferred
Experience with MS Access, PowerApps, PowerAutomate preferred
Experience with JIRA, Confluence, SharePoint, ServiceNow preferred
Working With a Team
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.