Enterprise Holdings IT Manager - Change Management in St. Louis, Missouri
Enterprise Holdings is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.
We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories.
Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.
At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.
As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office. #LI-REMOTE
The Network Strategy and Operations department has an immediate opening for an IT Manager , who will lead our change management team!
In this role, you will partner with your leadership to provide overall change control management guidance and direction to technical teams in the department, you will also coordinate with other areas within IT. Your primary function will be change control management within the department and coordinate with other IT teams to mitigate risk to the network environment and business applications. You will also work to improve our ever-evolving change control management processes and provide reporting metrics on all changes in our department. You will be responsible for managing your teams' performance including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance & salary reviews.
The successful candidate will be capable of working in a collaborative team environment. Also, you will be required to work irregular and extended hours, as needed, to manage the departments change management efforts.
Key Areas of Responsibility:
Identify, influence, and drive opportunities to further our change control objectives
Own and drive the change control management ITIL functions within our department and other IT departments through close coordination our with our departments various teams and other IT teams.
Partner in the development and implementation process framework to enhance our management of change in our environment.
Collaborate with leaders and teams throughout IT to ensure alignment and partnership
Excellent organizational and communication skills
Provide leadership in key interactions with others to define best practices.
Build trust to influence peers and others to break down barriers and drive results
Provide escalation for our teams change control practices
Equal Opportunity Employer/Disability/Veterans
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
The IT Manager position typically requires 6 or more years of related IT experience
2+ years of experience performing ITSM change control
Prior experience successfully leading networking teams, preferably teams in large scale enterprise or service provider networks
Experience in people management activities, including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance and salary review
Awareness and understanding of networking concepts (firewall, Web Application firewall, Switching, Routing, load balancing)
Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
Ability to balance risk with completing work and business priorities
Exceptional communication skills, ability to learn technical concepts
Ability to establish effective working relationships within all levels of the organization
Commitment to protecting our customers, our employees, and our brands by incorporating a sense of security and change policy compliance in all decisions; ensures change policy and procedure requirements are met; continuously identifies opportunities for improving the change management strategies to improve our risk avoidance
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
ITIL Certifications in ITIL V3 and/or ITIL V4
Experience leading networking teams in global organization with 1,000+ locations
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.