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Enterprise Holdings Manager - Production Support in St. Louis, Missouri

Enterprise Holdings is powered by technology. As a diverse team of idea enablers and problem-solvers, our more than 2,000 innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands — which includes Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental.

Here, you will be part of a team that creates and delivers powerful solutions for more than 10,000 branch locations and 100,000 employees across the world with the resources and support to develop in a variety of career paths. Enterprise Holdings IT is a critical area of the business; we develop technical solutions that power our global operations and a fleet of 2 million vehicles, allowing our branch employees to exceed our customers’ expectations.

As a Manager in the Payment Services, you will be responsible for managing the execution of operational, tactical, and strategic activities on a day-to-day basis, including technical support for individual tasks and Incidence governance. You will be responsible for determining time and resources needed to complete assignments and leads team members in prioritizing and completing assigned tasks and projects. You are also responsible for people management activities including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance and salary reviews. In this position, you will develop and maintain procedures that support team activities associated with specific area of expertise or responsibility and leads individuals in adhering to and supporting team procedures.

This position is located at our Weldon Spring campus in St. Louis, MO, and may require the ability to travel between our local campuses as needed.

Equal Opportunity Employer/Disability/Veterans

Required:

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

  • 6+ years of related experience

  • 3+ years of experience managing technical professionals

  • Experience working in a production support environment

  • Experience with project management tools such as Microsoft Project, Jira, Confluence or similar

  • Demonstrated customer service support ethic and focus to deliver the highest, most consistent level of customer service to our customers

  • Experience designing or improving production or workflow processes

  • Fulfill on-call rotation responsibilities for supported applications which would occur during normal work hours as well as after-hours

  • Demonstrated ability to motivate and direct teams to accomplish goals

  • Demonstrated experience in problem solving, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions

  • Strong leadership qualities with the ability to establish and maintain solid working relationships with subordinates, peers, management and other teams & departments within the overall IT department

  • Strong personal management skills emphasizing time management, organization and attention to detail

  • Excellent communication skills

  • Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

  • Experience in all phases of software development lifecycle (SDLC), including use of formal requirement documentation and procedures, Object-Oriented application development principles, formal testing methodologies, and Usability design techniques

  • Experience managing more than one project or release simultaneously

External Company URL: www.erac.com

Requisition Number: 2020-312849

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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