
Job Information
Enterprise Holdings Order Coordinator in St. Louis, Missouri
Enterprise Fleet Management, an affiliate of Enterprise Rent A Car, has an exciting opportunity for an Order Coordinator. The Order Coordinator will be responsible for overseeing the entire order to delivery process for all committed fleet purchases for Enterprise Fleet Management. This position provides front line administration support with the New Vehicle Administration's (NVA) Account Teams and Enterprise Fleet Management (EFM) sales teams as it pertains to the vehicle ordering and delivery process and help solve any issues or challenges. The Order Coordinator will develop and establish order verification processes with all our ordering partners. Order Coordinators will be responsible for providing a high level of customer service while developing and maintaining a strong relationship with their assigned manufacturers as well as the (NVA) Account Teams. The Order Coordinators will also be responsible for developing and maintaining a range of knowledge regarding manufacturer products and processes. After an initial training period, this position offers an option of a work from home rotation.
The starting pay range for this position is $32,000 - $35,000 annually.
Responsibilities include:
Accurately input and edit factory direct vehicle orders
Research and keep EDGE system updated through out the order management process, from initial ordering to delivery
Provide exceptional customer service and build solid relationships with peers and manufacturers
Work with the vehicle manufacturers to develop an inventory pool of vehicles
Seek reimbursements from manufacturers for billing issues
Handle problem resolution and daily administrative tasks
Change, cancel, and divert orders and re-bill units as requested
Identify, research and analyze trends to provide coaching and training as needed
Equal Opportunity Employer/Disability/Veterans
Minimum Qualifications include:
High school diploma or GED required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
One year or more of Customer Service experience
One year or more of administration experience
Intermediate PC skills including; Excel, Word, Outlook and Access
Qualified Candidates must possess the following skills/competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Working with a Team
Works well with a diverse Group of individuals
Places the team’s needs and goals ahead of those of the individual, when necessary
Fosters an environment of teamwork
Detail-Oriented
Demonstrates a strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Street 2: St. Louis
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-299264
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.