Enterprise Holdings Product Administrator- ITSM Tooling in St. Louis, Missouri
The Information Technology (IT) department of Enterprise Fleet Management builds and implements powerful solutions that help to drive and support the operations of our Fleet Management business spread across the U.S. and Canada. Enterprise Fleet Management owns and operates more than 500,000 cars and trucks.
Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing business. We provide the resources to enable and develop our more than 150 innovative I.T. professionals in a variety of career paths.
The IT Team supports a myriad of applications that are client, leasing, financial and employee needs related. The various applications are on platforms including Java/Oracle, Microsoft/SQL Server/.NET, PeopleSoft, and Salesforce. We are migrating to micro-services for a number of key applications and executing our roadmap to move to the cloud a number of core applications. Now is an exciting time to be part of the team!
The ITSM Tooling Product Administrator will be responsible for assessing and responding to user requests for product or service support and identifying, recommending, and presenting possible solutions for user requests. This position interprets business requirements to develop, maintain, and/or modify changes to the support model. The Product Administrator performs application administrative functions and operational configuration changes. This position also manages change requests, issues, and defects. The Product Administrator resolves inquiries pertaining to the functional or work-flow operation of end-user requests. Research, configure, and implement new document workflows to aid the organization.
Cherwell configuration, administration, and support
ServiceNow configuration, administration and support
Work closely and communicate clearly and precisely with a group of people with varied skill-sets, technical and non-technical
Produce and improve overall documentation related to the implementation's configuration and regular releases
Create and maintain users and roles/profile hierarchy
Work with business users and management to analyze and create fields, work flows, and validation rules
Configure and run reporting to ensure solution is being used optimally
Research integration issues and liaise with system development staff
Work with users and management to design and implement enhancements for the specified functional areas, and conduct regular application review sessions among both users and management
Work with engineering staff to implement, maintain, and support integration
Support administrator functions including user account maintenance, reports and dashboards, work-flows and other routine tasks
Complete regular internal system audits
Equal Opportunity Employer/Disability/Veterans
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Minimum three years of experience working in a technical role
Ability to assess and respond to user requests for product or service support; identify, recommend and presents possible solutions; assigns tasks
Ability to interpret business requirements to develop, maintain, and/or modify changes to the support model, including gathering requirements, evaluating and interpreting user requests
Experience with problem resolution and follows established escalation procedures
Experience with upholding standards, processes, and procedures
Knowledge of Microsoft Office desktop applications software
Experience with IT Service Management (ITSM) tools
Experience with Cherwell (ITSM) tools
Experience creating training and job aids
Experience creating reports and graphs
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.