Enterprise Holdings Product Design Lead in St. Louis, Missouri
About the Role
The Customer Experience Team is growing as the demand to create unmatched customer experiences for the organization increases. We partner with Product, IT, Marketing, and Operations and use outside-in customer and employee feedback, competitive intelligence, and design thinking methodologies to create, measure, and validate solutions that exceed expectations and deliver tangible business value.
The Product Design Lead helps envision and define innovative digital experiences across multiple product lines, partnering with Product, IT, and other cross-functional team members. The Product Design Lead provides oversight in the user-centered design process ensuring customer and employee digital products are co-created, usable, useful and enjoyable. This position guides and empowers consistent application of the design system enabling cohesive, usable, and accessible digital experiences. The Product Design Lead also leads and mentors Product Design team members to achieve the best possible user experience for every design project.
This position reports to our Customer Understanding Manager at our headquarters in St. Louis, MO. This position is available for remote work anywhere in the U.S.
Enterprise Holdings Inc. and its affiliate Enterprise Fleet Management together offer a total transportation solution. Combined, these businesses – which include extensive car rental and carsharing services, truck rental, corporate fleet management and retail car sales – accounted for nearly $22.5 billion in revenue and operated nearly 1.7 million vehicles in fiscal year 2020.
Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,500 fully staffed neighborhood and airport locations in 100 countries and territories throughout the world.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html)
Participate as a design lead to cross-functional teams that include creative leads, other designers, project management, product management, developers, and QA
Participate in ideation and conceptual development for digital experiences and shape design artifacts (flow diagrams, interactive digital concepts, prototypes, etc) that lead to intuitive user experiences and drive business results
Participate in and inform objectives for design validation research to understand consumer needs, opportunities and pain points to continually inform an iterative design
Ensure quality of detailed flows and digital interfaces and establish guidelines for components in software such as Figma, Axure, Adobe Creative Suite products, etc.
Provide inclusive design thought leadership and documentation during heuristic analysis, accessibility reviews, and other assessments of digital products
Champion strong visual aesthetics within brand guidelines both individually and collaboratively with a team
Provide strategic direction and guidance to product design team members and lead engagements with external vendors to produce useful and usable design deliverables
Mentor and coach members of the design team on industry and best practices and provide constructive feedback on design deliverables
Effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually to stakeholders, product teams, users, and leadership teams
Contribute to and review design efforts as needed to ensure ideas are realized to their fullest potential through the effective use of user-centered design and guiding principles
Equal Opportunity Employer/Disability/Veterans
Must have a Bachelor's Degree in Design, New Media, Interaction Design, UX, or related field
Must have seven or more years of experience in product design, web design, UI/UX design and/or art direction with a focus on web and mobile digital products
Must have seven or more years of experience with developing low- and high- fidelity prototypes for user testing
Must have seven or more years of experience with visual and digital design tools such as Axure, Sketch, Figma, Adobe XD, Photoshop, HTML/CSS or similar
One or more years leading collaborative teams through human-centered design processes preferred
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Managing and Developing People
Working With a Team
Planning and Organizing
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.