Enterprise Holdings Work from Home Member Services Coordinator in St. Louis, Missouri
The St. Louis Contact Center for Enterprise Holdings EAN Services, LLC is excited to announce it currently has openings for Work from Home Member Services Coordinators in our CarShare department! The Member Services Coordinators will contribute to the Enterprise CarShare brand growth initiatives by providing a diverse range of customer service to current and potential members and drivers via telephone, email and online correspondence. This includes reservation, billing and account support, as well as technical, vehicle and roadside assistance. In addition, this position will provide direct support to Operating Groups to assist in the ongoing growth and development of the business.
The department hours for this position are 7a - 9p CST. Afternoon schedules are being offered that include working weekends and holidays (if scheduled). Schedules do not change week-to-week. Once a schedule is assigned it is not negotiable upon completion of training.
This position has a starting pay of $13.00/hour, with full benefits after 90 days of employment.
Provide direct customer service support to current and potential members/drivers via telephone and email utilizing the CarShare operating systems
Provide reservation, transaction, invoice and individual account support to CarShare members
Provide Secondary Driver Approval support to potential members by providing assistance throughout the enrollment process
Develop a clear understanding of the CarShare operating systems, and develop and maintain strong working knowledge of CarShare
Research and document member, vehicle and technology related issues within CarShare operating systems
Troubleshoot and resolve member technology and vehicle issues during the reservation and rental experience, based on an understanding of the CarShare and Rideshare software and hardware solutions
Respond to vehicle hardware alerts, contacting member and/or operating groups as needed to resolve
Coordinate with other Shared Services departments to provide direct member account and fleet management support to Operating Groups by researching and communicating member billing/account issues and scheduling and communicating vehicle service needs
Participate in evaluating and improving customer-facing applications including online and mobile user experience, reservation and account management processes and other related practices
Identify problems, determine the key pieces of information needed to solve the problem and recognize relationships between pieces of information
Equal Opportunity Employer/Disability/Veterans
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must live in the state of MO
Must live in the greater St. Louis metro area
Must be at least 18 years of age
High School Diploma or GED is required
Must have at least two years of customer service experience focused on resolving customer concerns and handling difficult conversations
Must have experience in a performance-based or metric-driven environment
Call center experience preferred
Work-related experience on a personal computer (PC), navigating through multiple computer systems and screens preferred
Experience handling help desk or escalated situations requiring problem resolution preferred
Basic level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
Must be able to work regular shifts between the hours of 7am-9pm CST based on business need
Must be able to work weekends (Saturdays and/or Sundays)
Must be able to participate and complete a mandatory virtual training for four weeks, Monday-Friday, 8am-4:30pm CST
Must be willing to accept a starting pay of $13.00/hour
Qualified candidates must also possess the following:
Ability to demonstrate strong customer service skills
Solid analytical, problem solving and research skills
Ability to learn and utilize new software systems
Ability to juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis
Strong time management and organizational skills
Exceptional communication skills both verbal and written
Ability to maintain confidential information
Comfortable working independently or in a team
Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10
Must have a computer USB headset with microphone
Must have a separate modem
Must have a router with gigabit speed connection via Ethernet cable
Must have a computer, tablet or mobile device with webcam technology
Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps
Minimum download speed of 5mbps
Use of wireless and WiFi “air cards” is prohibited
*Applicants must meet all technical qualifications at the time of application.
*You will be shipped a VPN phone with a headset and a key fob to the address provided on your application. Equipment may arrive separately. The address on your application must be your current, accurate permanent address.
*Please be sure to verify that your mailing address in our system is an address where you can receive equipment, ensuring there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
*Enterprise reserves the right to verify that your PC meets or exceeds these requirements.
External Company URL: www.erac.com
Requisition Number: 2019-284381