Enterprise Holdings Customer Service Agent in St. Paul, Minnesota
National/Alamo is looking for a Customer Service Agent to join our team at the MSP International Airport (4300 Glumack Drive, Minneapolis, MN 55111)! If you are a people-person who loves a fast-paced environment and a job that provides variety, look no further! Our CSAs provide efficient and friendly service to our customers. Our CSAs help in a variety of positions, and truly are our utility player. Whether it's at the counter, out on the car rental lot, in the exit booth, or in the return lane, our CSAs deliver great customer service and resolve any customer questions, comments, or concerns.
Starting pay is $13.50 per hour, plus the opportunity to earn performance-based bonuses! In addition, we offer shift differentials for nights and weekends. We also get some pretty great deals on things like rental cars, major cell phone provider plans, and more! Worried about parking at the 'port? Don't be. Enterprise provides parking free of charge for its employees.
This current shift we are looking to fill is:
- Tuesday - Saturday 2:30pm-11:00pm (Sundays/Mondays off)
Sound like the job for you? Apply today!
Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
Answer telephone in a friendly, helpful and prompt manner.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
High School Diploma or G.E.D. required
Minimum of 1 year face to face experience handling customer service functions
Must have valid driver's license.
Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 5 years will disqualify you from employment.
Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Requisition Number: 2019-309929
Street 2: Minneapolis - Saint Paul Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Street: 4650 Glumack Drive
Posted Salary Min: USD $13.50/Hr.
Posted Salary Max: USD $14.50/Hr.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.