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Enterprise Holdings Return Agent MSP Airport in St. Paul, Minnesota

Equal Opportunity Employer/Disability/Veterans

National/Alamo has an exciting opportunity for Return Agents at our MSP International Airport location! Our Return Agents provide friendly and efficient service while assisting customers with the rental return process. If you enjoy working with people in an active role, look no further!

Starting pay is $13.50 per hour, and we offer performance bonuses that can bring your average hourly wage up another $2-$5 more! We offer paid time off, retirement, and profit-sharing. Certain shifts are benefits eligible, offering medical, dental, vision, etc. We also get some great deals on rental cars, major cell phone provider plans, and more! Worried about parking at the airport? Don't be! We provide parking for our employees.

The current shifts we are looking to fill is:

  • Friday - Sunday 12:30pm-9:00pm

  • Saturday - Tuesday 11:00am-7:30pm (*benefits eligible)

Sound like the job for you? Apply today!

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year customer service experience.

  • Must have valid driver's license.

  • Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 5 years will disqualify you from employment.

  • Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Requisition Number: 2019-280322

Street 2: Minneapolis - Saint Paul Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Street: 2500 Stewart Ave.

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