Enterprise Holdings Rental Management Representative in Surrey, British Columbia
Enterprise Holdings is not only is the world’s largest car rental operator, but also an industry leader in mobility technology as well as one of the top global travel companies, ranking ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies. And no matter what transportation challenges our customers face, we have an innovative solution.
Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices in 100 countries and territories. Every year, these branch offices collectively handle more than 70 million consumer transactions worldwide and spend millions of dollars with local dealerships and vendors.
We are excited to announce an opening for a full-time Rental Management Representative based out of our Head Office in Surrey. This position will be responsible for processing reservations and customer service requests. This position will represent the Enterprise Rent-A-Car brand through phone and email correspondence.
Our Rental Management Division is a 7-day operation. This position may require working on weekends as scheduled.
Responsibilities include but are not limited to:
Review incoming customer referrals with a sense of urgency
Create reservations for each referral
Make initial phone contact with customers
Follow a script to ensure consistent, exceptional service offering to each customer
Work with Enterprise branch personnel
Answer phones and respond to emails to assist with customer needs
Resolve difficult customer issues or disputes
Comply with Company philosophy and policies
Maintain a regular and reliable level of attendance
Perform miscellaneous job-related duties as assigned
The successful candidate must also possess the following skills:
Must be able to work well independently and with a team
Knowledge of professional phone etiquette
Excellent written and verbal communication skills
Organizational and time management skills
Ability to meet deadlines
Demonstrates a professional image
Must be at least 18 years old
High school diploma or GED equivalent required
Some college/university preferred
Must have at least 1 year prior customer service, retail, or administrative support experience
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must have a valid Class 5 BC driver's license with no more than two chargeable moving violations or accidents within the last three years.
Street 2: Surrey / White Rock
External Company URL: www.erac.com
Requisition Number: 2019-297608
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.