Enterprise Holdings Bilingual Account Coordinator (Business to Business) in Tulsa, Oklahoma
The Account Coordinator will serve as the day-to-day contact for Tour accounts and billing related questions. This position will prioritize assigned accounts and make daily follow-up calls to customers with balances past thirty (30) days. The Account Coordinator will work closely with our internal accounting teams to provide excellent customer service to our field employees and customers.
This position is located at 14002 E. 21st St. Suite 1500 Tulsa, OK 74134.
Prioritize assigned accounts and contact customers via email or phone to collect on past due balances
Research and resolve rental disputes and billing issues; prepare adjustment requests and follow up with customers within thirty (30) days
Maintain clear and concise documentation in various databases (e.g., PeopleSoft, Odyssey, ECARS)
Serve as the point of contact for assigned accounts; respond to emails and voice requests to included fielding calls received through our ACD line from customers and field employees
Contact management and sales prior to sending memo notifying accounts of credit suspension
Report issues concerning payment of accounts to Supervisor
Request and send reprints (paper or electronic) of invoices, statements and vouchers to accounts
Maintain all aging balances within percentage requirements dictated by management
Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met
Prepare large volume customer account reconciliations for management review and reporting
Perform extensive auditing of accounts receivables
Equal Opportunity Employer/Disability/Veterans
High School Diploma required; Associates Degree preferred
Must have 1 year Account Receivable, Business to Business collections, reconciliation and /or auditing experience required
Intermediate Excel skills required
Bilingual in Spanish is required, Portuguese a plus
Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
Must be willing to accept starting pay of $17/hour.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Knowledge, Skills, and Abilities:
- Ability to multi-task with high quality results, enter data accurately and meet deadlines
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-300749
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.