Enterprise Holdings Rental Resolution Representative in Tulsa, Oklahoma
The Rental Resolution Representative pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department.
This position will be located at 14002 E 21st St. Tulsa, OK.
Review reservations, rentals and credit card authorizations and charges in Odyssey, ECARS, RFS, EH Insight, Report Web, People Soft, OnBase and Renter Maintenance to determine validity and/or discrepancies of rental charges.
Make and take daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor.
Activate/deactivate "Do Not Rent" requests.
Request letters and police reports for cases of stolen vehicle or identity theft; work with Risk managers and stations regarding warrants on stolen vehicles.
Work emails received from customers, customer service and/or other departments daily
Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate vailid customer address and/or phone numbers.
Utilize Report Web, EH Insight, OnBase, Odyssey, RFS, ECARS, Slick, IPG-Virtual Terminal, Velocity, ICE-DRU, ICE 2.0 Claim Viewer and Renter Maintenance to verify balances owed
Research accounts to ensure billing accuracy
Process payments and CCRIs to resolve DNR balances
Ensure daily and monthly matrix goals and requirements are met
Ensure all customer credit card information is secure and free from exposure in all systems and processes
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Submit RAF's for both credit card payments and small balances write offs
Research credit card charges
Prepare and submit People Soft write offs for negotiated account balances when needed
perform miscellaneous job-related duties as assigned
Maintain clear and concise notes in Odyssey, ECARS, RFS, DNR screens in Renter Maintenance as well as People Soft.
Stay up to date on all Visa/MasterCard, American Express and Discover credit card acceptance guidelines as well as industry Chargeback rules and regulations
Stay up to date and be aware of FDCPA-Fair debt collection practices act.
Equal Opportunity Employer/Disability/Veterans
High School Diploma or GED required; Associate’s Degree preferred
2-3 years collection experience preferred
1 year of previous customer service experience preferred
Intermediate in Excel
Knowledge of PeopleSoft preferred
Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
Must be willing to accept starting pay of $14/hour.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to work independently and as a team player
Excellent telephone manner with strong communication skills
Strong customer service skills
Ability to research, determine and negotiate a settlement amount
Strong customer service skills
Ability to research, determine and negotiate settlement amounts
Strong organizational and problem-solving skills with the ability to set priorities to ensure optimum efficiency to meet deadlines and goals
Detailed oriented and the ability to set priorities a plus
Ability to work in a fast paced environment and meet goals, time frames, and deadlines required.
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-279481