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Enterprise Holdings Part Time Customer Assistance Representative - Valley Stream, NY in Valley Stream, New York

The Senior Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This is a part-time position located at

360 W Merrick Rd, Valley Stream, NY, 11580

COMPENSATION FOR THIS ROLE IS $14/HR

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must have two years of college experience OR two years of customer service experience

  • Must be at least 18 years old

  • Must have a valid unrestricted driver’s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years

  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to read, write, and speak English.

  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

  • Must be willing to accept the hourly compensation of $14.00/hour

  • Aside from religious observations, must be available to work the entire schedule listed below:

Days

Shift Hours

Sunday

9AM - 1PM

Monday

OFF

Tuesday

OFF

Wednesday

OFF

Thursday

OFF

Friday

7:30AM - 6PM (1 hour break)

Saturday

9AM - 1PM

Street 2: Long Island - Valley Stream/Inwood/W. Hempstead

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-270045

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Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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