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Enterprise Holdings Entegral UK - Installation Team Member in West Yorkshire, United Kingdom

Entegral, formerly known as ARMS® Business Solutions (ABS), is an integrated software platform that streamlines the post-accident process for service providers working to get a customer on their way and back into a vehicle. Entegral enables communications and collaboration between tens of thousands of bodyshops, insurance providers and other industry professionals around the world. EMACS is part of our Entegral brand. EMACS install and support specialist bodyshop management software to make people’s jobs easier and to make businesses more profitable and manageable. We are a growing team with currently 16 dedicated and enthustastc employees with strong track record for producing award winning software and backing that up with exceptional customer support and aftercare.

This is a challenging and interesting role covering a wide range of duties and responsibilities. You will be based at our offices in Dewsbury, West Yorkshire where you will receive both in-house and external training. Throughout your training you will be expected to support our customers in the use of our award-winning bodyshop management software.

Following on from your training and support duties you will progress to become a member of our installation team.

Our installation procedure has been tailored to give our customers a smooth transition of systems causing minimal disruption to their business. To enable the smooth transaction all our installations are typically carried out over a weekend, with the installation team remaining on-site with the customer for training and handholding for most of the following week. As part of an installation team you could be away from the office for up to 2 weeks per month, on average 10 weeks per year.

When back in the office you will revert to customer support work, quality assurance testing of new software releases and completing installation tasks assigned to you by the Installation Team Leaders.

The prime differentiator for our business is our exceptional level of customer support throughout product installation and aftercare. This level of relationship building with our clients and our philosophy that we “look after people” is key to the role.

The ideal candidate will be highly task focused and driven to achieve results, yet equally enjoys the social aspects of giving great customer service.

The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you’ll join a team of start-up minded creators and leaders. But we’re also part of Enterprise Holdings, one of the world’s most respected companies and owner of brands like Enterprise Rent-A-Car®. For your career, and for your life, it’s the best of both worlds.

For more information about Entegral and other opportunities within Enterprise, go to www.entegral.co.uk

For more information on EMACS please visit www.emacs.co.uk

Key responsibilities include:

  • Providing telephone product support

  • Updating our internal systems

  • Training customers in the use of our software

  • Reporting product faults / feature requests to the development team

  • QA testing of software

  • Preparing equipment for future installations

  • Collecting and transferring customer’s data into new systems

  • Carrying out software and hardware installations as directed by the Installation Team Leaders

Key Attributes and Skills required:

  • Attention to detail

  • Efficient and highly organised

  • Strive to work to a high standard of excellence

  • Self-confident and self-motivated

  • High level of professionalism

  • Process driven

  • Confident articulate communicator, both face to face and phone.

  • Warm and hospitable personality

  • A drive to consistently deliver world class service

  • “Can do”, go the extra mile attitude

  • Previous customer service experience or suitable qualifications essential

  • Excellent interpersonal communication skills

  • Good general IT skills and knowledge

  • EMACS product knowledge preferred but not essential

  • Automotive bodyshop industry knowledge preferred but not essential

Additional Information

  • Regardless of your socio-economic background, university/college attended, subject studied, and level of education attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone.

  • Please let us know about any accommodations you may need to participate in our recruitment process.

Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality. If successful at interview you will need a valid passport in your current name and proof of address dated inside the last 3 months.

External Company URL: www.erac.com

Requisition Number: 2019-309985

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.